This is the short description
This is the short description
We love this! "Customer service is something you have to do, but delight is something you do because you want to!"
Read this excerpt from a recent article featured on Inc.com by Melanie Deziel to see what we are talking about.
This Small Personal Touch Will Make a Huge Difference in Your Business
Thanking Clients, Customers & Partners
I travel a tremendous amount to speak at conferences and do corporate workshops on brand storytelling. With more than 110K miles traveled last year, the venues, hotels, events and more can start to mush together. But the organizers, events and venues that I remember most fondly are those that go the extra mile to show their appreciation in interesting and delightful ways.
"Delight and customer service are often used as synonyms, but I believe there is a key difference between the two," Jessika Phillips, of Now Marketing Group, which focuses on relationship marketing as a path for growth. "Customer service is something you have to do, but delight is something you do because you want to!" After I taught a class for Phillips' Magnet Marketers course, she delighted me with a Sugarwish, which allowed me to pick my favorite candy as a thank you.
Several conferences have offered useful customized speakers gifts to show appreciation, and one conference sponsor gave speakers a handy "speaker emergency kit" with things we might need in a pinch, like stain remover, breath freshener and band aids. A few conference hotels have even delighted me by having a handwritten welcome note or gift basket with local snacks in the room when I arrived after a long flight. One corporate host gave me some locally grown flowers to take home.
When it comes time to decide which conferences to attend and where to stay, you can bet that extra effort and thanks will come into consideration!
Gifting can be a Snap! (Slack or Text :)). The very best e-Gifts are the ones that delight them in THEIR favorite way and show up on time (and at lightening speed!)
Whether they Snap, Slack, Text, Email or chat on Facebook — now they don't have to unplug from their favorite App to receive their Birthday, Holiday or Thank You gift!
Because while it may be the “thought" that counts—the key is to be sure that they get the message (and the gift) you are sending.
Gift them where they are - with a gift that is sure to get their double tap of approval.
#sendittheirway #textwish #snapwish #slackwish
(pssst…Sugarwish can eGift ALL ways!)
Great Travel Gifts to Get Him - And Borrow Yourself / by Lois Alter Mark via Forbes.com is filled with the latest travel must-haves including one particularly sweet suggestion that allows him to receive his gift in an instant (no matter where he is) and then delivers him HIS favorite treats to keep him company en route!
Whether she’s serious, silly, feisty or totally laid back --when it comes to gifting right for Mother’s Day, all moms want exactly the same thing.Because no matter what type of person she is, a mom’s greatest joy comes from knowing that she's adored by those who qualified her for one of life's most prestigious titles. :)
As corny as it sounds, a sincere expression of love from your kids is, by far, the best gift of all.
So celebrate this Mother’s Day by sending her a heartfelt sentiment (along with a little something sweet) to let her know that you love her a million times a million, to the moon and back, more than all of the stars in the galaxy, and to infinity ---and way beyond! #momsdeserveloveandcandy
Appreciation is consistently among the top factors shown to impact how much employees love their jobs. This can be especially true for Administrative Assistants whose greatest efforts are spent behind the scenes ---making someone else look good.
Thoughtful words, and a sweet gesture, can be all it takes to make someone feel recognized and special. So be a (totally boss!) boss this Admin Day —and do a little something to let them know—that you know—that they rock!! #theydeservecandy #wehavecandy
Employees are a companies most valuable resource ---and their most precious commodity.
And while this Friday is officially Employee Appreciation Day, we might want to rethink waiting 364 more days before we do it again.
According to ForbesBook AuthorVoice Don Rheem "The Key to a corporate culture that inspires employees to commit their time, energy, brainpower and initiative to the job is ongoing appreciation. Employees who feel like valued members of a team...are the most engaged and productive.”
It sounds to us like showing appreciation is not only the “nice” thing to do, but the “smart” thing to do. And it's important to keep in mind that showing appreciation doesn’t always have to be some grand gesture.
Appreciation can come in the form of a thoughtful compliment, or a small gift given with a kind sentiment ----as long as it happens on an ongoing basis. Makes good sense to us. :) #sendappreciationandcandy
CORPORATE HOLIDAY GIFTING MADE SWEET AND EASY.
We turn your list into Sweet Holiday Gifts in no time flat (...or less:)).
How It Works. (3 Sweet Options.)
1) The "I Like Control." Option.
This includes a custom company page with access to custom eCards we design just for you. Think…"You Made the Nice List" or "Wishing you a Sweet Holiday Season" eCard,designed with your logo. (This is completely free and can be set up in 24 hours). You can send the eCards for your Sugarwish gifts from your page—as many as you want, whenever you want. Sweet bonus- Company pages allow you to skip the checkout process so you will be on and off the site faster than you can say, “I just sent a bunch of Sugarwish gifts."
2) The "Take Care Of It For Me.” Option.
This option also includes a (complimentary!) company page with your custom eCards. All we need is your recipient email list and the eCard you want to use. We will send out your eCards whenever you want us to. (Seriously, it is that easy!)
3) The “I just want to send beautiful boxes filled with pre-selected candy” Option.
For this option, all we need are the names and addresses of your recipients and we will take care of the rest. (We can customize special inserts to include in their boxes!)
Sugarwish Gifts. (6 sweet sizes.)
These prices include everything from the custom eCard to the Sugarwish gift shipped to your recipients door (or desk).
$18.50. Duet (2 choices)
$28.00. Petite (4 choices)
$48.00. Classic (8 choices)
$78.00. Ultimate (16 choices)
$98.00 Wish and Dish (Beautiful glass candy dish with 4 x-tra large candy “fills”)
$248.00 The Sweet Shoppe - A Pop-Up Sweet Shoppe/ Candy Bar delivered right to their office or event.
If you can dream it, we can do it! Just ask.
You can call us right now at 720-722-4071, email us at firstname.lastname@example.org or click here for our contact page. We would love to help you!
We knew it! Sugar (wishing) is good for your health...and the health of your business. Read this recent article featured on Inc.com by Cheryl Snapp Conner to find out why:).
Here's Science-Based Proof That Giving Is Good for Your Business
Giving is good for employee engagement, customer retention, and even your personal health.
Giving feels good, and scientists have actually proven that generosity is also good for your well being and health. Making a difference is good for employee engagement and culture. But beyond this, experts note, generosity is good for the bottom line of your business as well. Here's how.
Giftology author John Ruhlin notes that nearly everybody likes gifts. The little touches such as getting a Trackr for the friend who keeps losing his keys, or a Sugarwish candy box for the admin who's paved the way for a hard-to-get appointment are nice touches that express in a simple way that you appreciate someone's friendship or the extra attention they've given to a critical task.
In almost every case, the gift produces warm feelings and a desire to help or support the person again. And as Ruhlin notes, anyone who does not respond favorably to a token of appreciation is likely not a client worth having and would respond negatively in any circumstance at all.
It is important, of course, that the gift be a token of genuine appreciation, and not a bid for an expected quid pro quo exchange. Says consultant Curtis Hale: "Remember, you are out to build a relationship, not just to win a bit of business."
Ideally, you should plan your generosity budget in advance, Ruhlin advises, and suggests that you earmark 2-5 percent of the revenues from a client to gifting activities that will remind you to show your appreciation of the customer in a tangible way.
Former content manager Leo Dirr loves the concept of generosity so much he left his writing role to launch a new business, The Generosity Engine, to teach the practice of giving to others. In coaching calls he teaches clients to identify their most valuable relationships and to strengthen those connections through activities such as social media support, award entries and handwritten thank you letters and notes in addition to traditional gifts.
Dirr teaches the science of relationship building by coaching clients to set "giving goals" through tools that provide relationship scores. They create Kindness Calendars and Generosity Journals. These activities provide structure and metrics for giving. But they also reinforce the feel-good rewards of giving, which science has shown will increase the giver's sense of well-being and contribute to the giver's engagement, health and longevity, too.
It's not necessary to take all of the steps of giving on your own to reap the good news benefits, Dirr maintains. Those who are pressed with time can hire The Generosity Engine for functions such as:
• Writing or editing of thank-you notes
• Researching ideal gifts for customers, partners, employees, family and friends
• Setting up online alerts to keep executives informed of important news about their connections and companies
• Assistance with handwritten notes and letters for a more personal touch
• Writing or editing nomination letters for awards and leadership positions
• Writing or editing LinkedIn recommendations
• Planning memorable activities that allow you to "go deep" with a particular person
• Writing and designing invitations to dinner parties and special events.
The power of giving can start with as little as a goal to do three good things a day, and record them. Then, when the spirit moves you to do so, add a little more. Share your outcomes with others and they'll be inspired to join in.
Business consultant Jason Sisneros, for example, encourages clients at every level of an organization to begin each day with a fundamental question: "How can I add massive value to my team members and clients today?"
Dirr recommends learning to measure your life in "smiles per hours."
For many organizations with a culture of giving, the rising growth of their profit is evidence enough of a program well done. For those who'd like to get more specific, however, here's a study from the CECP of New York that will help. The Giving Forum has some suggestions for ROI measurements on the results of giving as well.
Any way you look at it, giving is good for both givers and recipients, experts say. Try incorporating a few of these practices in your business this quarter. Your clients (and employees) will thank you, and your revenue will benefit, too.